Privacy Policy

1. Information We Collect

 When you interact with Trivira, we may collect the following categories of information:

• Personal Identification Data – Name, email address, phone number, shipping and billing address.

• Payment Information – Card details, UPI, bank account info (processed securely by third-party payment gateways; we do not store sensitive financial data).

• Order & Transaction Data – Order history, purchase details, invoices, delivery preferences.

• Website Usage Data – IP address, browser type, device information, cookies, and browsing behavior.

• Communication Data – Emails, inquiries, or messages you send us for customer support.

2. How We Use Your Information

 We use the collected information for the following purposes:

• Order Fulfillment – To process payments, prepare orders, and deliver products.

• Customer Support – To respond to your queries, complaints, and service requests.

• Personalized Experience – To recommend jewelry based on your browsing or purchase history.

• Marketing & Promotions – To send you exclusive offers, new arrivals, and festival collections (only if you subscribe).

• Security & Fraud Prevention – To verify customer identity, prevent fraudulent activities, and secure transactions.

• Compliance – To meet legal, regulatory, or tax obligations.

3. Sharing of Information

 We never sell or trade your information. However, we may share data with:

• Delivery Partners – To ensure safe and timely product delivery.

• Payment Gateways – To securely process payments.

• Service Providers – IT support, hosting, and analytics to improve our website.

• Legal Authorities – If required by law, regulation, or government request.

4. Data Security

We take strong security measures to protect your information:

• SSL encryption for all online transactions.

• Limited access to sensitive data (only authorized personnel).

• Secure payment processing via trusted gateways.

• Regular monitoring for vulnerabilities and potential risks.

5. Cookies & Tracking

Our website uses cookies to:

• Remember your preferences and shopping cart.

• Improve browsing experience and product recommendations.

• Analyze website traffic and optimize performance.

👉 You may disable cookies in your browser, but some features may not work properly.

6. Your Rights as a Customer

You have the right to:

• Request access to the personal data we hold about you.

• Correct or update inaccurate information.

• Request deletion of your data (except where legally required).

• Opt-out of marketing emails or SMS at any time.

• Withdraw consent for data collection where applicable.

7. Data Retention

We retain your personal data only as long as necessary for:

• Order processing and customer service.

• Legal or tax compliance.

• Business record-keeping.

After this period, your information is securely deleted.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment providers, certification bodies). Please note we are not responsible for their privacy practices. We encourage you to review their policies separately

9. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date. Continued use of our website means you accept the updated terms.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

📩 Email: trivira.gems.jewelry@gmail.com

📞 Phone: +91 9694678634

📍 Address: Jaipur, Rajasthan, India